Link Club Newsletter April 2004
The Internet is a very useful medium for Non-Profit Organizations, but it's also difficult for someone without enough skills and knowledge to build their own websites and make use of them efficiently. Charity Focus is a volunteer organization, which young people living in Silicon Valley started, to help nonprofits with web-based technological solutions.
The US-Japan joint seminar, which focused on how nonprofits can utilize the Internet, was held in Tokyo in February. Many people involved in nonprofit activities participated and learned how they can maximize the benefits (potential) of the Internet.
Helping Others Help Others
Charity Focus (CF) was founded by Mr. Nipun Mehta, a software engineer in Silicon Valley, when he was 23 years old. CF offers help to all nonprofits which don't have enough budget or skills to build and operate their websites.
We might feel their relaxed attitude toward their volunteers
from their slogan 'Helping Others Help Others.' Ms. Yoo-mi Lee,
who has served as a consultant for non-governmental organizations
(NGOs) and also worked for CF, said, "We can leave it to someone,
who is great in the field of social service, to give medication or
food to someone in distress. We serve nonprofits with web solutions
and help them raise funds through their websites, so that it's
easier for them to keep on doing their volunteer activities. This
is the way CF helps others."
There has been much more demand for technology services
from nonprofits than CF had initially anticipated. CF, started by
five people five years ago, presently comprises 3,000 registered
volunteers from twelve countries. CF has fulfilled over 1,000
nonprofit requests for implementing web solutions so far, and
about 200 nonprofits are now on the waiting list. There are a lot
of organizations offering similar services, but it is probably rare
for a large-scale organization like CF, which is made up solely of
volunteers participating through the Internet, to operate without
any full-time staff and physical office.
In the Spirit of Service
"People often ask me whether it is difficult for us to find time
for volunteer work, but I don't think so," said Mr. Mark Jacobs,
who is a lawyer and also has served for CF. "By using technology,
we can share the volunteer experience, teaming up virtually through
the Internet, even if we are not in the same place at the same
time. For example, it's not uncommon that a software engineer
in Japan, a graphic designer in Australia and a writer in the
Philippines are engaged in the same project to build a website for
a nonprofit in Myanmar."
"I guess about a sixth of registered volunteers are living in
the SF Bay Area, but it doesn't matter where they live, and so I've
never counted the number of volunteers in Silicon Valley," he said.
CF doesn't have any rules about the work style or tasks. "It
doesn't matter how long you can give your time for volunteer
work. The most important thing is that you actually use your time for
it," Ms. Lee said. "Of course, someone who isn't familiar with the
Internet Technology can join us. Actually, someone, who was fourteen
years old, once asked us whether he could do something to help. So,
I asked him to give us his impression of some websites. He gave us
very helpful feedback. Now we have 200 volunteers like him. They
participate in our volunteer activities, whenever they want to
do, even if it's once a week or once a year."
Everything, such as signing up to volunteer and choosing
a project, is automated in CF and it's not necessary to direct
someone to do something.
Everybody in CF, including the founder Mr. Mehta, calls himself or
herself a volunteer and nobody has any title to his or her name. CF
offers a platform in order to operate efficiently, but basically
most things are put under the charge of each individual volunteer
and the nonprofits. CF's management without hierarchy perfectly
realizes the possibilities of the Internet.
Journey People
Silicon Valley in 1999, when CF started, was in the middle of
the dotcom boom. Many people in their twenties, capable engineers,
came to the Bay Area and struck it rich. Volunteer work totally
went against the material culture of that time.
Even though CF hasn't recruited new members, the number of
volunteers has been increasing. It was necessary for CF to look ahead
and consider the organization and system expansion. How could they
successfully manage their rapid growth? Recently CF has been the
subject of university study and research, and also has attracted
the attention of people in the business world.
"We are not trying to measure the fruits of our activities, and
what's more, we don't know how we've done this successfully," Ms. Lee
said. "We call ourselves not 'Outcome People' but 'Journey
People.' The most important thing is that we try to have
an opportunity for doing volunteer work. If somebody has a
good experience from volunteering, somebody joins us as a
result," Mr. Jacobs added.
CF has recently started a new project, a web site selling some
artisan goods/crafts from the developing world. It doesn't matter
how many goods they sell, but if even one person purchases an item,
it would be a valuable experience for volunteers.
Inspiration, Action and Connection
"Initially, I thought it was cool that people, who had good
intentions in the world, got together through the Internet and built
websites. I felt like we created a virtual organization, but soon I
came to realize that there is a limit to virtual community and we
also need the human touch, which energizes us, and it's important
for volunteers to actually meet each other," Mr. Jacobs said.
Now CF has five groups in the US and six in India, and they
occasionally have meetings.
Their website carries some articles about the
volunteers' experiences, philosophical readings and daily inspiring
news (Quote-a-Day) and their spirit have influenced visitors to
their website.
"Our little deeds have influenced many people. We don't
have any goal and plan, but CF will be growing naturally
(organically)," Ms. Lee said. "Of course, we will help someone
who wants to work with us in Japan, or someone who wants to found
a nonprofit like our organization. We are willing to offer CF's
systems & tools, if someone needs it. We appreciate it if someone
uses our system," they said.
Just do it, and do it now.
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